Project Domain: Product Maintenance and Customer Support.
Business Domain: Telecommunications, Fraud Prevention.
Customer: ECtel (NASDAQ:ECTX) is a leading global provider of Integrated Revenue Management™ (IRM™) solutions for wireline, wireless, converged and next-generation operators. For nearly 20 years, ECtel has been a pioneering market leader in fraud prevention and revenue assurance.
Project Scope
ECtel Fraud Management Solution is installed in Kyivstar GSM and MTS Ukraine, which are national mobile operators in Ukraine, Rostelecom Russia. Customers of Ectel in Ukraine and Russia require constant support and product maintenance services on native language, which ECtel could not provide locally. ECtel involved InnoVinn to help in this activity by providing the team of dedicated support engineers.
Project Description
The main responsibilities of the InnoVinn maintenance team for ECtel are:
- Level 2 maintenance and support of the ECtel FraudView System.
- Mediation between customers of ECtel (KyivStar GSM, MTS Ukraine, Rostelecom) and ECtel.
- Remote and onsite fixing of system faults.
- Processing of all system error cases and service tickets from the customer.
- System updates and patches installations.
- Status meetings and conference calls with ECtel and its customers.
Customer Benefits
ECtel provides better product maintenance and support services to its customers in Ukraine and Russia by using local team of engineers, which allows ECtel minimise costs of such activity. High skilled team of dedicated engineers of InnoVinn covers wide range of issues and problems, which appear during system usage, in quick and professional manner, which makes products of ECtel more stable and reliable in the customer infrastructure.
Technologies
Operating systems: MS Windows 2003 Server, MS Windows XP, Unix (HP-UX).
Databases: Oracle 8i, Oracle 10g with RAC.
Remote clients: Symantec PCAnywhere, CheckPoint VPN Client.
Networks: SS7, GSM, IP/MPLS.
Hardware: HP mid class servers (RX, DL, ML series), HP storage equipment (HP EVA 8100), ECtel SS7 IProbe, Allot IP Probe.