Product Maintenance and Customer Support is an important part of the product life cycle. Telecommunications companies spend significant finances in implementing solutions for their businesses. The predictable and reliable functioning of the product contributes to the business performance.
IT departments are under pressure to carry out maintenance to increase the life of software products with lesser resources. Product companies are also under constant pressure to improve older versions of products with enhancements, bug fixing and customisation. In this complex scenario, offshoring provides a foolproof alternative to product maintenance and customer support.
At InnoVinn, we understand the criticality of high quality maintenance and have a mature product maintenance and support services that has helped several Telecom companies to achieve their business goals and objectives. We offer on-time and value-added maintenance support for companies products, 24x7 help desk as well as Level 1,2,3 support. We have expertise across multiple technology platforms and have a well-seasoned team with mature project management skills in place. We use a suite of homegrown as well as third-party tools to help us improve productivity.
Benefits
- Тable and predictable systems for handling maintenance.
- Reduced or zero down time of application.
- Reduced costs of maintenance and support.
- Increased longevity of product.
- Increased functionality of the product.
- Resilience to accommodate business changes.
- Offshore based support.
- Service level agreements and metrics for monitoring.
- Reduced risks to business performance.
Key Differences
- We are large outsourcing provider for applications maintenance in Ukraine.
- Unique maintenance experience that is unmatched by any other offshore vendor in Ukraine.
- Web-based tools for helpdesk.
- Case-based tools for fault management.
- Reengineering, maintenance, service monitoring, productivity improvement and testing.
- Consultants with domain expertise, functional and technical skills.
- Consultants with exposure to multiple technology environments.
- Strong project management capabilities.
Contact Us To Find Out More About Our Maintenance And Support Services.